TODAYS TIP: Customer Service is Key
Imagine you have a thriving boutique and you have more sales than you know what to do with. Imagine that you could snap your fingers and make that happen.
Sadly, you can’t just snap your fingers and voila you are a success, but sometimes we get so caught up in the big things that we forget about the little extras that distinguish us from our competition.
Read below for some great tips to go above and beyond with your customers!
CUSTOMER SERVICE is key.
*Go above and beyond the call of duty.
By this I mean go that extra step to help your customer have a great shopping experience. Don’t have the exact color the customer is looking for? Offer to try and find it for her and ship it for free. Sure you will lose the cost of shipping, but you will probably have gained a customer for life and that will surely make up for the $4.95 you doled out.
*Remember, customer service doesn’t stop with the sale.
Take a few minutes and send a thank you card to your customer for purchasing or how about a quick phone call to make sure they are happy with their purchase.
* Little things do make a difference.
How about putting a little surprise gift in with their purchase. It doesn’t have to be expensive, but even a small item tells the customer you care. What if you sent a birthday card to your customers with a special coupon inside? The key is to let your customers know you appreciate them and that you care.
*Offer a great return policy. When customers know they can return something, no questions asked, they are much more likely to buy and recommend your store.
*Have a great idea for fabulous customer service? We would love to hear it!